Employee Dispute Resolution: Mediation through Peer Review

Overview:

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.

What Will Students Learn?:

What the Peer Review process is
How employees file grievances and how management should respond
How a facilitator and a panel is chosen
What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
What responsibilities and powers a panel should have
Questioning techniques
Why peer review panels fail and how to avoid those pitfalls

What Topics are Covered?:

What is Peer Review?
Initiating the Process
Setting up the Peer Review Panel
Questioning Techniques
Overview of the Peer Review process: pre-meeting, hearing, and decision meeting
Walkthrough of a sample panel, with customizable case files
Why does the process fail?
How can we ensure the process succeeds?

What’s Included?:

Instruction by an expert facilitator
Small, interactive classes
Specialized manual and course materials
Personalized certificate of completion